Visitor
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1 Message
how to determine usage
I was working with a support rep earlier today regarding an overcharge on my monthly bill and they pointed out that we had gone over our usage ... I checked and it shows an overage like way more than we have ever used ... it appears we got a credit for the overage but we never received any emails about the overage and I have not found a way to determine what was the cause of the overage or how to look deeper into the usage statistics ... is there a way to see that or talk to someone about the situation ... first time we have ever seen that
EG
Expert
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111K Messages
2 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.1K Messages
2 days ago
@user_0w65jn Welcome to our community forum and thank you @EG for moving this post to the right place. I have a busy household with many people online so I know it's important to track your data usage. You can check your usage at any time here.
The first time you exceed your 1.2 TB allowance, we will waive it as a courtesy. If you exceed it a second time within 12 months of the waiver, you will be billed for the usage unless you upgrade your account to unlimited data. You can find more details about our data plans here.
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