How to create email user account without providing a unique phone or external email ?

Hello, @user_53359b. We want you to be able to take advantage of the additional email addresses we offer without the hassle of creating third party email accounts as well. For strictly email access and streaming access, you can create a user profile as a Viewer, and no third-party email or phone number will be required. When you login, there will be an option to add recovery contact info, but you may also select "Ask me later" and bypass this option. Once on the home page, you can then access the email account by clicking on the email icon in the top right-hand corner. 

ComcastStephani  -

1- the notification system from this forum is NOT functioning - I am not receiving notices that you replied to my question

2 - Unfortunately that process is now non functional.  

When you create a VIEWER account with the current system, no XFinity ID is created - there is no access for me to add the Xfinity ID - and after 2.5 hours with tech support last night - apparently they do not have access to update the Xfinity ID.

At this time - I cannot create another account. 

My chat with the tech support ended when they DISCONNECTED the chat - leaving me hanging (without the ability to add an email account without providing a an external" email or phone #.  (just an FYI - at one point I was given the option to provide my Social Security Number (what the heck is this about ???)

That is why I finally submitted this tix - 

So do you have a suggestion for getting an account set up - that does not require a unique external account or unique external phone number? 

Hi @user_53359b from a forum perspective, you'll need to add your email to your profile here to be able get notifications, I didn't see one in your forum profile.

I believe they fixed the issue where notifications weren't getting sent, as I was getting emails this AM.

Your Xfinity ID is your email, mobile, or username.

• If you're trying to create additional secondary users (those were meant to be other individuals in your household, not email boxes) you can create a Viewer. The Viewer allows you to create a username which will be your [Edited: "Personal Information"] email address, and you don't need a mobile phone number or gmail
• You can only use your email and mobile on one identity at a time, we recommend only adding those on your Primary user.
  • You can work around this by creating a gmail alias ( [Edited: "Personal Information"] can now be reused as susan+ [Edited: "Personal Information"] which will redirect back to your [Edited: "Personal Information"]). Be sure you remember the alias though. You typically don't need an email or mobile attached to your secondary because you can reset the passwords from your primary account, or be on your in-home wifi network. 

I have posted a Peer to Peer message with the info requested by ComcastRob.

ComcastThomasF - I am using the VIEWER level mode.  I just created an account- but unfortunately the XfinityID is still not populating.  And tonight there is an extra question on the set up form - a security question.  I am using VIEWER because I don't want to enter a unique phone or email address for each account.  (that defeats the purpose of creating the email account in Comcast).   Any suggestions for getting the Xfinity ID to populate in this system ??

... the XfinityID is still not populating ...

Whatever you enter for "Username" (after Firstname and Lastname) becomes the email ID, as in Username @comcast.net. It's also the ID that user will use to log in.

Yes - but the software is not creating this data point - the XfinityID field is blank after the creation process - so the account is not functional.

... the XfinityID field is blank after the creation process ...

For me, the My Account / Add User screen for a viewer doesn't reference an "Xfinity ID", only a Username. The system doesn't create it, you enter it when you create the user.

When you view the user account - the second data point is the Xfinity ID - maybe yours is blank.

For me, on a desktop or a mobile device, the Add User screen for a viewer asks for:

• First name
• Last name
• Username
• Password
• Confirm password
• Secret question
• Answer

All 7 are required -- none are allowed to be blank. And there simply is nothing that is called an "Xfinity ID".

Just noticed that if I Edit an existing UserID, the Username I defined on the Add screen shows up twice:

• the first line is labeled "Xfinity ID" and reads as an email address: username @ comcast.net.
• the second line is labeled "Username" and contains the same username as the first line

If one of those is blank for you, that sounds to me like a backend Comcast problem.

Yes - I have the same entry fields.  

The Xfinity ID is created after supplying the 7 data points. (after submitting the data) .

If you view the info for one of your USERS - you will see the Xfinity ID- which is usually the email address in the format of [Edited: "Personal Information"].

Did you try logging in with the Username and sending an email? I'm seeing the same thing you are in My Account / Add User and Edit User -- the Xfinity ID on the Edit screen is blank. But the Username still works for logging in and as a username @ comcast.net email address.

That's a terrible way to have My Account behave, but it does seems to work, for me at least.

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

There are very knowledgeable people at CSA, if you can get to them. Unfortunately, the first-line reps are not always helpful, so you may need to be persistent and keep at them until you get a satisfactory answer to the "recipient mailbox unallocated" error message.

I'm having the same problem. The Username is created but the Xfinity ID is blank.

That being said, a couple days ago I went through the process & got the blank Xfinity ID. But I went back the next & the Xfinity ID appeared. I don't know if it takes 24 hours for this to happen or what triggered it.

A day ago I setup another email & have a Username but am waiting on the Xfinity ID to appear. Hopefully this show up soon. I'll post any updates.

I also got the "recipient mailbox unallocated" error message but can't find what it takes to correct it.

I was having the same problem & got the solution from tech support last night.

After you create the new User in the Viewer role with a new Username, log out of your primary account.

Login using the new Username. Click on the envelope icon sort of near upper right of the screen.

A new page opens with an "Activate Now" link displayed in the center. Click on it & a proper Xfinity ID email address should be created.

I've been Google & searching for days & everyone says to use the Viewer role but no one says anything about clicking on the envelope icon & then the Activate Now button.

Thank goodness I spoke with the right person in tech support.