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user_l8owqc
1st Topic

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2 Messages

Friday, July 11th, 2025 1:44 PM

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How to contact a human person at Xfinity

I have had a tech out and went into a store to get a new modem and am still having issues with my internet and want to speak with a real live person, how? This is what EVERYONE is asking in this stupid chat area!

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Updated 

5 months ago

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NoNoBadPuppy

Problem Solver

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736 Messages

9 months ago

Call the support line.  At every prompt, say the word "agent".  Repeat it at every prompt.  You may have to say it several times.  Eventually the system will transfer you to a support agent.  They are located overseas, and generally have heavy accents.  BTW...this is a user support forum, not a chat.  

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EG

Expert

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117.1K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. You will be assisted right here on these public help forums.

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XfinityFrank

Official Employee

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2.1K Messages

9 months ago

Hi there, @user_l8owqc! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your service. We would be happy to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

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user_l8owqc

Visitor

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2 Messages

Does anyone actually reply to the direct messages?

9 months ago

0

Again

Expert

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33.9K Messages

@user_l8owqc​ 

Does anyone actually reply to the direct messages?

Yes, they do, but you have to realize this isn't real time chat, and the employees are helping numerous customers across Facebook, Reddit, X, and here, so be patient.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

user_wcdjld

Visitor

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2 Messages

8 months ago

I have been trying to get a real live English speaking human customer service rep for almost 2 hours now. The assistant - virtual assistant is trash and. Nothing more than a distraction and a piece of garbage. I'm ready to cancel my [Edited: "Language"] service! 

(edited)

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user_wcdjld

Visitor

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2 Messages

8 months ago

Good luck finding a real human at Comcast!!! 

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user_n0ntep

Visitor

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1 Message

6 months ago

Live customer service 

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XfinityAldrik

Official Employee

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2.5K Messages

Thank you for reaching out to us @user_n0ntep, we’re here to help! Could you please create a new post describing your concern, so we may better assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_5lik5v

Visitor

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1 Message

6 months ago

cell phone is locked after trying to chnge password

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XfinityMartyR

Official Employee

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3.1K Messages

user_5lik5v What type of device do you have? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_2vo4xe

Visitor

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1 Message

6 months ago

The cable from the utility pole to my house got severed, How can I get this fixed ASAP.

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user_ek2hf8

Visitor

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1 Message

5 months ago

I need to talk to a person regarding my bill

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XfinityEva

Official Employee

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2.3K Messages

Hi @user_ek2hf8! What's questions can we help with your billing? 

 

@user_2vo4xe Have you received assistance with this yet? If not, please send us a direct message with your full name and the address where this is located. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_lx67a9

Visitor

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1 Message

5 months ago

talk to a live person

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XfinityThomasA

Official Employee

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3.4K Messages

Welcome to the Xfinity Forums, user_lx67a9! Our team is here to assist, how can we help? Included below is a helpful link with addtiaonal methods you're able to use to contact us.

https://www.xfinity.com/support/contact-us

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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