Visitor
•
2 Messages
How to contact a human person at Xfinity
I have had a tech out and went into a store to get a new modem and am still having issues with my internet and want to speak with a real live person, how? This is what EVERYONE is asking in this stupid chat area!
NoNoBadPuppy
Problem Solver
•
721 Messages
1 month ago
Call the support line. At every prompt, say the word "agent". Repeat it at every prompt. You may have to say it several times. Eventually the system will transfer you to a support agent. They are located overseas, and generally have heavy accents. BTW...this is a user support forum, not a chat.
2
0
EG
Expert
•
112.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. You will be assisted right here on these public help forums.
0
0
XfinityFrank
Official Employee
•
1.6K Messages
1 month ago
Hi there, @user_l8owqc! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your service. We would be happy to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
2
0
user_wcdjld
Visitor
•
2 Messages
23 days ago
I have been trying to get a real live English speaking human customer service rep for almost 2 hours now. The assistant - virtual assistant is trash and. Nothing more than a distraction and a piece of garbage. I'm ready to cancel my [Edited: "Language"] service!
(edited)
0
0
user_wcdjld
Visitor
•
2 Messages
23 days ago
Good luck finding a real human at Comcast!!!
0
0