How to contact a human person at Xfinity

at what telephone number

actually answer your phone!!

Having the telephone number does nothing. Xfinity has seriously insulated themselves from any form of customer service or customer contact. I have been trying for about an hour to either speak or chat with a live agent. Xfinity refuses to allow me to do that no matter how many times I say agent or live agent. It is infuriating. I am looking for options that do not include xfinity as part of the solution. 

Greetings, @user_4hd5kw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone over the phone, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into any concerns you may have.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Does anyone actually reply to the direct messages?

@user_l8owqc​ 

Does anyone actually reply to the direct messages?

Yes, they do, but you have to realize this isn't real time chat, and the employees are helping numerous customers across Facebook, Reddit, X, and here, so be patient.

Thank you for reaching out to us @user_n0ntep, we’re here to help! Could you please create a new post describing your concern, so we may better assist you?

Hi @user_ek2hf8! What's questions can we help with your billing? 

@user_2vo4xe Have you received assistance with this yet? If not, please send us a direct message with your full name and the address where this is located. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Welcome to the Xfinity Forums, user_lx67a9! Our team is here to assist, how can we help? Included below is a helpful link with addtiaonal methods you're able to use to contact us.

https://www.xfinity.com/support/contact-us