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How to check status of a work ticket?
I had an Xfinity technician come by yesterday and to assist with setting up my internet. He had to put in a ticket for the work to be completed and the coaxial cable would be fixed outside my apartment. How would I check that ticket’s status?
XfinityJorge
Official Employee
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2.2K Messages
2 years ago
Thank you so much @user_OK10064 thanks for contacting our Xfinity Support Team over our Forums. We are happy to look into this ticket and provide you with any information we have on our end. To get started can you please send us a private message with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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