2 Messages
How to cease the Equipment Return messages?
Good afternoon, XFinity Support!
I have been receiving text messages to return XFinity equipment that I don't physically possess. We've been using personal equipment for a long time now, and have only had Comcast as our service provider until we recently switched to fiber internet.
Could you please make sure that:
1: We will not continue to be charged for equipment we don't have
2: That we are removed from any such list that would remind us to return it?
If you have any questions, please let me know.
Thank you!
Accepted Solution
XfinityRaf
Official Employee
•
320 Messages
25 days ago
Just wanted to circle back here @user_oec5fg. We have removed the old equipment from the account and confirmed you should no longer receive any messages about returning equipment. If you need anything else, please submit a new post so we can assist.
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XfinityRaf
Official Employee
•
320 Messages
25 days ago
Good afternoon @user_oec5fg. We can take a look and see why you are getting those messages.
Could you please send our team a direct message with your full name and full address so we can get started?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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