Visitor
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4 Messages
how to cancel service
I am trying to cancel my services except for my internet and I can't find anyone who can help me. I am so frustrated at this point I am about to cancel everything and move the internet to Verizon. Anyone I have spoken to just wants to tell me they can't cancel, they can only give me new quotes on my existing services. Please help!
XfinityJorge
Official Employee
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2.9K Messages
11 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_clhw96
Visitor
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2 Messages
6 months ago
I have the same problem. The phone rep told me if I want to have it cancelled now, then she would process it. If it needs to be for a future date, then I need to call back at that time and ask it to be cancelled right away. I never had this issue before to ask for it to be cancelled on the day my 1 year service ended. Now I am being told they will not take a future disconnect date.
Also going by the other comments posted by specialist on here, they say to sign-in, then in the upper right corner to click on Direct Message. There is non area in the upper right corner on the webpage that has a Direct Message icon to press on.
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