how to cancel service

I am trying to cancel my services except for my internet and I can't find anyone who can help me. I am so frustrated at this point I am about to cancel everything and move the internet to Verizon. Anyone I have spoken to just wants to tell me they can't cancel, they can only give me new quotes on my existing services. Please help!

Responses

XfinityJorge

Official Employee

•

2.3K Messages

24 days ago

user_jxg8oa Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are here to help you make the changes you need to on the account and we are sorry for any trouble you had trying to get assistance. To get started can you send us a DM with your full name and service?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_jxg8oa

how to cancel service

XfinityJorge

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