Skip to main content

    Support

    Offers

U
user_q4bnlu
1st Topic

1 Message

Thursday, June 20th, 2024 8:51 PM

Closed

how to cancel service - seems impossible with all the runaround

How can I cancel service and stop the billing. Xfinity seems to be giving me the runaround and keeps billing me increasing amounts. Do I need to take them to small claims court?

Question

 • 

Updated 

10 months ago

81

3

0

EG

Expert

 • 

111.1K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityJanelle

Official Employee

 • 

1.6K Messages

1 year ago

HI @user_q4bnlu Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with canceling your services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

0

user_ops2rh

2 Messages

@XfinityJanelle​ This doesn’t work either. I have been transferred to three different live agents so far and still can’t get my account cancelled. I have been humiliated and caused undue mental and emotional distress trying to cancel my account which should be a simple thing to do. 

10 months ago

0

XfinityKassie

Official Employee

 • 

1.8K Messages

 

user_ops2rh My sincerest apologies for any stress caused. Our goal is not make things difficult. We do work as a team over this platform. While we hate to lose you as a customer, we understand that life needs change from time to time. I'd be happy to assist you with your request today. Can you please send a Direct Message with your name and service address so I may assist you with your account? 
 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_2u20ll

1 Message

1 year ago

I’m a dissatisfied customer of Xfinity Mobile and will be moving my business elsewhere after getting the runaround. I went to an Xfinity store for help and they told me to use the chat feature online. 

I went online and the first person I spoke with couldn’t help me, transferred me to another person, who also could not help me and told me to go to an Xfinity store in person. 

Now that the runaround is a full circle I am grateful to know the process for cancellation. Truly awful customer service has lost you another customer, Xfinity.

1

0

XfinityJanelle

Official Employee

 • 

1.6K Messages

Hey @user_2u20ll , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the cancellation of Xfinity Mobile. I would be more than happy to offer my assistance looking into this further for you if you still need assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here