U

Visitor

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9 Messages

Monday, March 24th, 2025 6:49 PM

how to advise xfinity that I do not have a mobile phone

Recently I received an email from xfinity about my not responding to a text sent to my cell phone.  I lost my cell phone recently.  Not that my cell phone is routinely turned on.  

I want to amend my account to show I don’t have a cell phone.  But that’s impossible.  Is it possible?

Official Employee

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2.4K Messages

2 months ago

Hello user_15854f, that's pretty cool your not always on your phone, even though that seems to be the trend for everyone. Are you able to 'Manage your preferred contact methods' this that hyperlink?

Visitor

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9 Messages

@XfinityMarcos​ 

I assume so.  I ended up on the homepage of the community forum section.

Official Employee

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3.1K Messages

Did it open a link with the steps on how to manage those details?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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9 Messages

I don’t use the app, just the website and I’ve already been to the relevant page.  BUT not allowed to edit the page by not inserting a cell phone number!  Also note that the article that was sent to me dealt with editing email.

Visitor

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9 Messages

OK, I’m just going to forget about this, and just leave the info as it is.  Not important enough to spend any more time on this.

Official Employee

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2K Messages

@user_15854f Thank you so much for keeping us posted so we can make sure your preferred contact information is up to date. Although we need a phone number on file that can receive texts to secure the account, I understand that you have lost your cell phone recently. While you don't have a cellphone, please make sure your Email address is up to date so you can receive important notifications about your Xfinity account and services. Are you planning to replace your phone? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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