Visitor
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9 Messages
how to advise xfinity that I do not have a mobile phone
Recently I received an email from xfinity about my not responding to a text sent to my cell phone. I lost my cell phone recently. Not that my cell phone is routinely turned on.
I want to amend my account to show I don’t have a cell phone. But that’s impossible. Is it possible?




XfinityMarcos
Official Employee
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2.4K Messages
1 year ago
Hello user_15854f, that's pretty cool your not always on your phone, even though that seems to be the trend for everyone. Are you able to 'Manage your preferred contact methods' this that hyperlink?
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user_8ctf5y
Visitor
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1 Message
8 months ago
I have my landline listed as my mobile device, which I do not own. My landline number is [Edited: "Personal Information"]. Please advise how to update this information.
(edited)
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