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user_5c3c73
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Visitor

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7 Messages

Friday, November 24th, 2023 10:15 PM

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How to Activate X1 Without Using Xfinity App?

Hi,

Is there really an alternative way to set up my new X1 cable modem without having to use the Xfinity app? I currently use a desktop computer for internet access.

Thank you,

Ben Edge

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Updated 

1 year ago

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XfinityMarcus

Official Employee

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996 Messages

1 year ago

@user_5c3c73, thank you for taking the time to use the Xfinity Community Forum page. I would be happy to assist you with options to get your equipment activated. The easiest way is definitely using the app for a self-service activation, but we should be able to push things through on our end as well. Have you already hooked up your equipment to an outlet for power and connected the coax cable to both the equipment and wall?

 

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user_5c3c73

Visitor

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7 Messages

@XfinityMarcus​ No, not yet. At this point, I am worried that if I hook it up wrong, I may lose access to the old modem, too.

~Ben

(edited)

1 year ago

0

XfinityMarcus

Official Employee

 • 

996 Messages

I can understand that, we would need you to plug it in for us to get it activated. Let's also get your account pulled up on our end. Please send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_5c3c73

Visitor

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7 Messages

I was able to get the new modem up and running with my old modem's credentials... thank you!

~Ben

1 year ago

0

XfinityJorge

Official Employee

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1.7K Messages

Thanks for the update and for working with us. If you ever need anything let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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