Visitor
•
2 Messages
How long will Dover, NH be affected by "maintenance"?
I got a text Sunday night saying that Xfinity would be working on my network in Dover, NH Monday. Service was out all day. Then again Tuesday, and now Wednesday. They keep saying it should be done in a day, but this is three days. I work from home, this long of an outage is unacceptable. Why is this maintenance not being done on off hours?
ddarrah
Visitor
•
2 Messages
2 days ago
Additionally, I work in networking and cloud computing, and I know other vendors have much better standards for uptime. If AT&T or Verizon has this kind of outage, they call us vendors and ask who is going to be fired. They also do their upgrades in off hours and holidays. Does the public utilities commision or the FCC know that you are killing phone service to 1000s of customers? What happened to 5 9s in telecom?
0
0
XfinityFrank
Official Employee
•
1.3K Messages
2 days ago
Hi there, @ddarrah! Thanks for reaching out to us here on the Community Forum! We definitely understand that any downtime is a problem, but especially for those who work from home! The best place to check for updates on area issues is via the XFINITY App or the other options listed here : https://www.xfinity.com/support/articles/check-service-outage We do strive to do maintenance during off hours, but that is not always possible depending on the situation, unfortunately. We can check and see if there is any additional information beyond the venues I already listed. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
0
0