How long until my new plan/speed starts?

I upgraded my plan from 150 mbps to 500 mbps but I am still getting my old speed and nothing on my account seems to reflect the upgrade. When will I see the faster speed? I also added auto pay from my bank account, when will I see that discount on my upcoming bill? Thank you in advance

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XfinityJorge

Official Employee

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2.4K Messages

3 days ago

user_fvocwm Hello and Happy Saturday. Welcome to our Xfinity Support Forums and our team is here to help review the account to ensure the upgrade reflects and that you get your new speeds. In order to get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_fvocwm

Visitor

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2 Messages

Thank you, I just sent my info.

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3 days ago

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EG

Expert

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112.7K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_fvocwm

How long until my new plan/speed starts?

XfinityJorge

user_fvocwm

EG

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