2 Messages
How long is a Comcast suspension where it says our address isn’t serviceable and used to be?
We had Comcast service for years and there were some unfortunate people who came into my life and did some malicious acts to our internet which made it look like we did but didn’t and was wondering how long this suspension will remain on our address we literally have no other options in our area for fast internet so we would like to be unsuspended we just don’t know how to proceed ?
EG
Expert
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111.7K Messages
2 years ago
The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.4K Messages
2 years ago
Thank you for reaching out @CuteIzzy Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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CuteIzzy
2 Messages
2 years ago
How do I direct message you I don’t see any option too thanks ?
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