Visitor
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1 Message
How long am I supposed to wait for my equipment to ship? the label was created 3 days ago.
How long am I supposed to wait for my equipment to ship? The tracking number for the shipment that has was sent to me has been stuck at "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package. " Since it was created on 5/5 in the morning. It seems absurd to me that I Comcast paid for overnight shipping but cant send me my equipment. I ordered this service on 5/3.
XfinityJeniece
Official Employee
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3K Messages
1 day ago
Hey there, user_cbu6j36, thanks for reaching out through Xfinity Forums regarding your equipment. We would be happy to take a look at the order details to ensure everything was processed correctly. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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