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Thursday, February 20th, 2025 8:19 PM

How in the [Edited] can I talk to a live human being so that I schedule a tech to come fix multiple cable boxes? Done troubleshooting!!!

My family room tv is replaying a live fee from 1:48pm. It is currently 3:18pm. I've tried restarting my gateway, the modem, etc. I NEED A TECH!

Expert

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110.3K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.1K Messages

3 months ago

 

user_znmsu2 Thank you so much for using our Forums and it is our pleasure to work with you to make sure you get the help you need with your TV boxes. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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