Visitor
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1 Message
How does this HAPPEN !!!!
How is it possible that my neighbor right ABOVE
me in my APARTMENTS has WiFi (same service same plan same provider) but me? Noooo "outage in the area".
Visitor
•
1 Message
How is it possible that my neighbor right ABOVE
me in my APARTMENTS has WiFi (same service same plan same provider) but me? Noooo "outage in the area".
EG
Expert
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115.7K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2K Messages
4 hours ago
Hey @user_109j2i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service interruption. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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