Visitor
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1 Message
How do i talk to live agent
im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to a human plz!
EG
Expert
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118.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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4K Messages
2 hours ago
Hey there, @user_abp3hh, we would be happy to help you with getting your services transferred over to the new address. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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