How do I talk to a human representative at Comcast about my bill - it's incorrect.

My Internet bill is incorrect this month. I have called the number you shared, the general XFinity phone number, talked with the virtual assistant via the comcast website and text. I am not having my issue resolved and I'm close to cancelling my services with Comcast at this point. I cannot get in touch with a representative and it's taking far too much time to resolve this problem. 

That’s incredibly frustrating, and honestly, I’d feel the same way if I were in your position. Your time matters, and you deserve to have your concerns addressed without all the runaround.

Let’s turn this around for you. We’re here and ready to get eyes on your account, so we can see exactly what’s going on with your bill and work toward getting it resolved today. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!