3 Messages
How do I switch my internet equipment?
I've been renting the Xfinity gateway for a while and the costs are starting to add up, so I'm looking to switch out the gateway for my own modem/router. What would be the full process to:
1) Switch from using the Gateway to my own equipment.
2) Return the gateway.
EG
Expert
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107.5K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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1.9K Messages
15 days ago
And, there are a few different ways you can return your Xfinity equipment.
Option one: Online with prepaid shipping label.
Option two: Xfinity Retail Store.
Visit us at any Xfinity Retail Store.
Find an Xfinity Retail Store location near you.
Visit xfinity.com/stores to make an appointment.
Option three: UPS Store.
Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
You can package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home.
If you don’t have a cardboard box, you can bring your equipment to the store.
A UPS representative will pack and ship your equipment back to us at no charge.
How to return your Xfinity equipment.
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