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user_gvqfjx
1st Topic

3 Messages

Friday, November 29th, 2024 7:17 PM

How do I switch my internet equipment?

I've been renting the Xfinity gateway for a while and the costs are starting to add up, so I'm looking to switch out the gateway for my own modem/router. What would be the full process to:

1) Switch from using the Gateway to my own equipment.

2) Return the gateway.

Question

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Updated 

3 months ago

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EG

Expert

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109.5K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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2.2K Messages

4 months ago

 

Thank you for joining the Xfinity Forums community, user_gvqfjx! A benefit to choosing Xfinity is that you're able to rent and use an Xfinity gateway, or you can purchase and use your own equipment from the approved devices list here. (https://www.xfinity.com/support/devices/#unauth). 

And, there are a few different ways you can return your Xfinity equipment.

Option one: Online with prepaid shipping label.

Option two: Xfinity Retail Store.
Visit us at any Xfinity Retail Store.
Find an Xfinity Retail Store location near you.
Visit xfinity.com/stores to make an appointment.

Option three: UPS Store.
Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
You can package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home.
If you don’t have a cardboard box, you can bring your equipment to the store.
A UPS representative will pack and ship your equipment back to us at no charge.

How to return your Xfinity equipment.

 

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user_gvqfjx

3 Messages

Thanks for the helpful link on how to return! 

I've already scoped out some equipment, I was more so wondering how I would change my plan to reflect that I'm no longer renting the equipment. Would I just choose a new plan from https://www.xfinity.com/digital/offers/plan-builder?

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4 months ago

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XfinityThomasA

Official Employee

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2.2K Messages

You are very welcome, and that is correct, user_gvqfjx. You can elect to use an Xfinity Gateway or your own equipment, and this helpful link has step by step instructions on how you can activate your own equipment using the Xfinity app.

Activate an Xfinity Gateway or third-party modem with the Xfinity app

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_gvqfjx

3 Messages

Awesome, one more semi-related question: I was going through the plan change process and noticed that there's no current option to keep my "Blast! Internet Plan" (800 mbps download, $90 after temporary discount), so it doesn't look like I'll be able to remove the rental without having to change my plan.

The best plan for me of the new ones would probably be 500 mbps at $105, which is the same monthly cost as my current plan plus the rental ($90 + $15) while also decreasing my speed. Is there any way to keep my current plan while removing the rental?

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4 months ago

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XfinityArmand

Official Employee

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2.1K Messages

That is not necessarily so @user_gvqfjx.  You can return the device in a local Xfinity Store and they can have it removed for you.  Have you already purchased the new device?  We can assist with activation and removal of the fee as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

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user_pfwwzk

1 Message

3 months ago

Xfinity would not allow me to reduce my bill by the "equipment rental" costs. They kept me at the same total cost, but at least increased my speed. The agent claimed that it wasn't possible to just remove the xfinity equipment without a new agreement/contract. 

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