How do I stop these emails?

Everyday for the past month I receive 3 emails sent to 2 different email addresses telling me how to download the Xfinity app, how to navigate my account and wifi. This started after we moved and transferred our service. There is no "unsubscribe" option on the emails. Please tell me how to make them stop!

Responses

XfinityAntoine

Official Employee

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1.4K Messages

9 months ago

Thanks for reaching out, user_hrdm04! The easiest thing would be to mark the emails as spam, and they'll just go straight to your spam folder and auto-delete after a while. You can try this https://pc2.mypreferences.com/Comcast/OptOut/ to unsubscribe from any marketing promotions being sent to your email address.

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user_hrdm04

2 Messages

It is ridiculous there isn't a way to unsubscribe from them. I have marked them as spam but I have two computers and a cell phone that they come through and they don't all catch them as spam. And when you click on the link that you supplied there's nothing mentioned in there about emails. It's all about marketing materials being sent in the mail and sales calls nothing about emails. This is so frustrating.

9 months ago

0

XfinityDilary

Official Employee

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1.8K Messages

user_hrdm04 I'm sorry to hear that did not work. Have you tried managing your communication and advertising settings online? HERE is a link with steps on how to do this. Let me know if this helps.

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9 months ago

0

Customer Service

user_hrdm04

How do I stop these emails?

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XfinityAntoine

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