How do I speak with someone

I am having a similar problem this morning.  All I want to do is add phone service for my mother, and I could not get through to a person.  The automated customer service "robot" kept asking me questions, and I tried my best to answer them, but some questions I did not know the answe.  All I needed I was to speak to a real person.  Finally, after multiple attempts, I got an option for a real person to call me back.  It should not be this difficult to do this.  I was very disappointed and frustrated and angry with this experience.  And it's not the first time. 

user_9ya5yc Thanks so much for reaching out to us here to let us know about the issue you have been experiencing! Our Xfinity Forums team can assist you with adding phone service for your mother. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

@XfinityJanelle​ how do I contact someone to speak with them directly… that’s the issue I want to speak with a human! 

@user_0iyip3 We can definitely help you get logged back into your profile so that you can begin managing your account through here. I'd like to take a close look at your account to see what we need to do to get this restricted access removed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Hey @user_kmr0c4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the broken pedestal. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it