How do I speak with someone

I’ve tried multiple times to contact this company’s support, and it’s been nothing but a dead end. Every phone number I’ve found just leads to an automated system that loops me back to the main menu. There is no way to speak with a live person, which is incredibly frustrating.

To make matters worse, every time I try to log into my account, I get a message saying my access is restricted. I’m the only person on this account, and I can’t even view or pay my bill. This level of customer service is unacceptable—especially when it prevents me from managing my own account.

At this point, I just want someone—anyone—from the company to reach out and help resolve this issue. I shouldn't have to jump through hoops just to get basic support.

Responses

XfinityJanelle

Official Employee

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1.5K Messages

2 days ago

Hey @user_0iyip3 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience getting assistance. I would be more than happy to offer my assistance to you. Can you provide some details as to what is going on overall?

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user_9ya5yc

Visitor

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2 Messages

I am having a similar problem this morning. All I want to do is add phone service for my mother, and I could not get through to a person. The automated customer service "robot" kept asking me questions, and I tried my best to answer them, but some questions I did not know the answe. All I needed I was to speak to a real person. Finally, after multiple attempts, I got an option for a real person to call me back. It should not be this difficult to do this. I was very disappointed and frustrated and angry with this experience. And it's not the first time.

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2 days ago

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XfinityBrianH

Official Employee

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1.4K Messages

user_9ya5yc Thanks so much for reaching out to us here to let us know about the issue you have been experiencing! Our Xfinity Forums team can assist you with adding phone service for your mother. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 days ago

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Customer Service

user_0iyip3

How do I speak with someone

XfinityJanelle

user_9ya5yc

XfinityBrianH

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