How do I speak to an actual person?

Same as the below comments. The one of 5 calls I was able to get to a real person and was making some progress was without warning dropped. I am afraid I lost a few times with the robo, a completely out of my mood, with sweet young woman's voice. I swore at her after I was clearly not going to get to a real CSR. Sick and tired to the point where after many years I am getting ready to drop their services. Not worth the non-existent real person customer service. Disgusting. 

I'm just cancelling today, this company is a joke. They've been [Edited: Language] me on my speeds and wont perform a service call anyway. USELESS

Unbelievable HORRIBLE SERVICE.  tried every way to talk to a person.  The assistant and chat does not have the question I need help with and NO WAY TO TALK TO A LIVE PERSON.  when I wait on phone to get to live agent it hangs up because I do not fit in their box.      Contract will end I will CANCEL after 40 years of being a customer.   Lots of other options to make getting what should of been a 2 minute call.  including this chat I've spent 35 minutes in this loop

Thank you for connecting with us about the service concerns. We'd love the opportunity to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I’ll be cancelling too after 10 years 

My comment as well as probably a huge amount of people, this seriously needs to change but unfortunately XFINITY doesn’t listen even though they as for suggestions, no help at all 

@stuckey419 Thank you for taking the time to reach out to us here on out Xfinity Forums. I understand the frustration if you haven't been able to reach an agent and the troubleshooting steps aren't changing. We are here to help! Just to clarify, are you trying to use both Ethernet ports? Are you attempting to connect a stand-alone router? Or are you just using one port and trying to connect a device via Ethernet? Also, can you confirm if you are using an Xfinity gateway or your own modem? If it is your own modem, can you please confirm the make/model for me?

I repeated myself 15 times for live agent and nobody call me back like I asked. This system and xfinity really SUCKS

Hello, @user_tj4jrl how are you? Hopefully all is well. To work with us live on a call you will always want to call 1-800-XFINITY (1-800-934-6489) and follow the prompts. As mentioned you can also follow the prompts using the Xfinity Assistant. It can take some time and patience, but our teams on the phone are in position to help. We always appreciate your willingness to work with us.  https://www.xfinity.com/xfinityassistant

We will also do all we can to support you on Xfinity Forums! Feel free to create a public post for support. 

@XfinityJosephA​ Xfinity phone bot does NOT let you reach real people. It hangs up on you and tries to dump you on the AI chat which is equally useless. Xfinity needs to get a real customer service number if it wants to keep customers. 

@XfinityJosephA​ why can't you just answer the question.  your customers need to speak to a LIVE agent.  The phone # you gave does not allow this.  So please give us a number to reach a live agent.

This is really a sick response to the question about speaking to a live person.  They (Xfinity customer service) knows darn well what they are doing when they set up this phone number to call.  It is meant to confuse and aggravate you to the point of extreme frustration and anger.  They have no intention of "helping" you when they start out making you angry.  They hope you will just give up and let them treat you with disdain and disrespect.  Why make a system that won't help you when they claim that"You may need to navigate through the prompts, which can take a little patience".  Why should anyone have to exercise "patience" when trying to get their problems resolved?  They are telling you right there that they intend to "try your patience".  And they do...way past what your patience is designed to handle.  All these responses from Xfinity being sorry about your experience with customer service rings hollow in comparison to the reality of their actions.  Terrible!!!

Not Helpful there’s no way to get help from Xfinity. They’re horrible. We need to start a class action suit

Hey there, user_dagijo, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with any concerns you have. We are a team of live agents on this platform. How can we help?

I needyo talk to customersupport I need live help

I just followed that advice and I did end up with a 'chat'session, finally! While it was tedious with the back-and-forth, the person I dealt with was patient and after at least 20 minutes of going back-and-forth I did get some satisfaction. Which was, when I signed up to XFINITY on my TV, I was told they were going to fold the NETFLIX charge into the Xfinity bill. To the best of my recollection there was not a chance to object I was just told by XFINITY it was gonna be folded in. So I'll imagine my surprise when it was folded in only for the per month charge of $24.99, when previously I was paying around seven dollars a month!!. As indicated after a tedious chat I did get it removed from that and other bills. Hope this helps.

@user_i0l2yb​ Its sad you have to do this to get help with service. 

@user_i0l2yb​ THANK YOU! the Ai chat and phone number are driving in circles in gaslight city

@user_i0l2yb​ fantastic!

Thank you for this!! It was effective. 

Thank you for reaching out about your experience @user_8wj59g. I would be happy to take a look at your account. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

No body wants the chat assistant we want a real person who can answer my questions!!!! I’m tired of running in circles and getting nowhere 

@user_8tllm2​   you need to select the option for cancelling your service... it will quickly route you to a live person.

@user_8wj59g​ I get that all the time and it is SPAM, not from Xfinity.  Do not respond!!

After 5 Years Being A Valued Customer 

( so they say), I Say To Myself All The Time, 

How Could I Be, Valued?! 

I'm Not A [Edited: "Language"] Robot, But I'm Being 

Treated As IF I WERE ONE! 

SERIOUSLY, I'm Getting, A Fire Stick, 

XFINITY IS TAKING EVERYTHING EXCEPT,,

"MY BLOOD!" ~ Their Prices Are Sky High, 

& Xfinity is taking a lot from us! 

Had I 'known' this housing had been set

Up with Xfinity,, I never would've moved here! 

Xfinity should be, ashamed of their--

"Astronomical price$!"

[Edited: All Caps]

@user_fd1b45, Our team can help. I would like to see what offers we have to help you with lowering your bill. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Yep! Just did the same thing and it worked. NO!

I know how important it is to get the support you need in a timely matter user_8oja41, and know we're always in your corner here in our community forums should you ever need help with your account or anything Xfinity related. Please don't hesitate to create a post of your own if you ever have questions or need assistance!

Hey there, user_hp8vrh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting in touch with our teams, it certainly is not what we want for our customers. You can visit here to put a Seasonal Hold/Pause on the account for future. But if you are moving, we would need to cancel the account/transfer of services. Did you get everything cleared up with your account? 

Unbelievable trying to talk to human, cant do it.  I am calling my Congressman and the media, i want them to witness what a mess this place is.

Hi there, @user_tvix5p ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to get assistance. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with disconnecting your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

@XfinityRichard​ Regarding your respond, I like to ask what is the security protocol of "DM me your first and last name, along with your full service address" How safe and secure is this? Thank you!