4 Messages
How do I speak to an actual person?
The 1-800-XFINITY number goes in circles. It said “you can speak to a live agent at any time” then would not transfer me to a live agent. Absolutely abysmal customer service. Xfinity assistant is even worse. I had an appointment set up for a technician visit, confirmed the visit, then get a message the appointment was cancelled?? How do you speak to an ACTUAL person. Whoever is in charge of Xfinity’s customer service should be fired.
user_x6rtxy
4 Messages
5 months ago
Already DMed Xfinity Support as well
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user_x6rtxy
4 Messages
5 months ago
When you get around to answering this, here is my question in a more detailed manner: How do I speak on the phone (not over text) to an actual human being without having to go through time consuming troubleshooting steps each time? I do not need to turn my gateway off and on for the 10th time today, I need to speak to an actual person. It would help too, if I could tell them what I need over the phone so I wouldn’t have to waste literal HOURS of my time and theirs over this incredibly ridiculous online platform…
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user_zvbext
2 Messages
5 months ago
I would like the answer to this question as well. Sometimes you know the question is too complicated for the assistant and need to talk to a live agent (on the phone), and it is almost to get them to switch you to a real person (despite repeatedly saying that you can request a live agent at any time). Is there a magic phrase you can say to the bot that will trigger them to get a live agent. Today I finally got one after repeating live "agent now" for about 10 minutes. This is super frustrating.
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stuckey419
Visitor
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1 Message
5 months ago
My Ethernet port is non functional, dipspit virtual assistant has restarted and tested my modem a minimum of 6 times. Just goes in circles. No option to speak to someone or something with actual intelligence, the artificial is dumber than a box of rocks. Time to find a new provider!!! Not the only game in town.
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user_x5e38r
2 Messages
4 months ago
I am in the same situation. I keep getting told to go through the troubleshooting steps, which is impossible when the issue is that you have no connection. Can an actual person please respond so I can explain why this has happened and also to schedule an appointment for a technician to come to my house?
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user_tj4jrl
1 Message
3 months ago
sooooo, whats the answer? How do I speak to someone live??
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user_fzyu0x
1 Message
2 months ago
All I want to do is speak to a live representative and all I [Edited: "Language"] get is [Edited: "Language"] chat sessions when I just want to speak to a [Edited: "Language"] live representative
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oguvi2
Visitor
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1 Message
2 months ago
The quickest way I've seen to get anyone on the line is to say you're going to cancel service.
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user_r507l6
1 Message
1 month ago
They are liars and thieves. They won't let you talk to a person so they can get away with it
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user_i0l2yb
1 Message
1 month ago
Text 266-278 “On it” and it will prompt you to select what you need help with out of 3 options. Go from there and they will give you a call within a few minutes.
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user_8wj59g
1 Message
26 days ago
Looking for a new provider this moment as this is the worst customer service I have experienced in my 77 years of living when it's their fault but I have to check. 2 months I have received messages that my autopay has failed and they were cancelling it, when in fact it has not failed. This month autopay was paid on 2/20 and my message came 2/28.
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user_tbstqo
1 Message
12 days ago
You have tell them you canceling services ! I just went through this when I said canceling services they put me right through
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user_ihzrjt
1 Message
8 days ago
I don’t know if this will be helpful to anyone as far as talking to a real human being but I got on today (after dealing with chat and AI chat for over an hour - useless). Called the main number 1-800-xfinity and kept saying “no” every time the chatbot asked a question. Didn’t even let it finish most questions. Several times tried to route me to other departments like bill pay and automated chat but I just kept saying “no”. In a little less than 4 minutes I the AI gave up and put me through to an actual human being. Granted, still annoying process but a lot better than over an hour.
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user_spms1a
Visitor
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2 Messages
2 days ago
I have been running around in circles trying to get ahold of someone too, this is so frustrating. Their customer service is absolute trash and infuriating because they force you to talk to a bot that can't even get you to a customer service rep. Like way to set your CSRs up for failure, now that I'm raging at a bot I'm sure I'll be pleasant once I finally get a real individual to talk to????
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user_hp8vrh
Visitor
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1 Message
2 days ago
The thing is that this is just going to get worse. Less live agents and the increase of AI to take and answer calls. This is unfortunate especially since the app really is restricted as to what you can actually do with your account. I spent 30 minutes just trying to pause my account since I'm moving and there wasn't a situation that quite fit what I needed.
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