2 Messages
How do I schedule an appointment to get a coax outlet activated?
Everything online states that I need to go through some sort of troubleshooting before I can schedule an appointment with a tech but there currently isn’t any problems with my gateway or connectivity as a whole. The only coax outlet that works at the moment is in the bedroom on the opposite side of the house from where my desktop is set up which of course isn’t ideal. There is a coax outlet in the office but the gateway doesn’t work when it’s hooked up there. I’m currently using a very old Wi-Fi extender which is hooked up directly to my desktop with an Ethernet cable but it’s reduced my download speed to 1MB from 30MBs per second when my desktop is connected directly to my gateway via Ethernet. I’d love to get a tech out here to activate the coax in the office so I can directly hook the gateway up to my desktop and utilize the internet I’m paying for to the fullest.
EG
Expert
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110K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNicolas
Official Employee
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1.1K Messages
11 months ago
Hey user_wl8nij, thanks for reaching out to Xfinity Support on our forums. Thank you @EG for bringing this to our attention as well. You don't have to have internet issues to have an outlet activated and I can definitely get someone out there. When you get a chance, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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