Visitor
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1 Message
How do I reactivate a claim for Personal Property Damage?
I was having Xfinity installed, and the installers cut my invisible fence (though I had indicated that we had a sprinkler system and invisible fence). I was unaware that they were coming that day. I opened a claim, and they came to take photos. Then, the fence was repaired, but I didn't receive a bill right away. I guess it took too long and my claim was closed out. Well, I've now received the bill for the fence repair. They had someone come out, but he didn't know it was for a claim, he thought there was something wrong with the router. So, how do I reopen or start a new claim?
Accepted Solution
XfinityAirelle
Official Employee
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2.8K Messages
2 days ago
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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112.2K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_x6e7p2
Visitor
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1 Message
2 days ago
I had a similar incident. I received a couple of calls months later after filing a claim. They came out took pictures never heard from them again. I called/texted the individual who reached out to me and they told me it's under review. Still haven't heard anything.
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