Visitor
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6 Messages
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary"
This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "clear and conspicuous" instructions on how to opt out of receiving the message. It does not contain this, and I also cannot find any options in my account settings to unsubscribe from them.
Please let me know how to unsubscribe from these non-essential messages.
XfinityJeniece
Official Employee
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4.3K Messages
4 hours ago
Hey there, kaldrenon, thank you for bringing this to our attention. The "Your Personalized WiFi Summary" emails are intended to provide information about your home network and connected devices. Communication preferences can typically be managed through your Xfinity account settings; however, the availability of specific opt-out options may vary depending on the type of communication.
If you do not see an option to opt out of these emails within your communication preferences, we appreciate you sharing that feedback. We understand your concern and the desire to have more control over non-essential communications. Your feedback regarding the unsubscribe options and messaging has been noted and can help improve the customer experience moving forward.
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