How do I make a complaint?

Not sure if this is standard policy to hang up on customers , but it’s very rude. I didn’t call Xfinity they called me and ask me about the service I say I have bad service since I’ve been with them. No sorry of anything just click.

I made a simple request to order my local TV channels from Xfinity. I wanted the 10 cable TV channels for stations like my local PBS, ABC, NBC, CBS, and so on. I wanted to access these channels through the Xfinity Stream app on my Apple TV and Smart TV. The cost was $65 per month. When I had cable boxes this service worked great.

Unfortunately, after placing this order, I never received the channels I had paid for. I contacted Xfinity’s technical services and spoke with a helpful support agent. Although she couldn’t resolve my issue, she upgraded me to a tier 2 agent.

Tier 2 called me three times, each time ringing my iPhone and asking me to press 1 to continue. It only gave me 15 seconds to do so, and each time I pressed 1, the call ended. Frustrated, I went back online and spoke to a few more Tier 1 agents. Each one asked me ignorant questions, like what channels I expected. I told them the 10 channels I had paid for. The same thing kept happening, and no one was able to resolve the issue.

After being frustrated, I demanded to speak to a manager. I was supposedly sent to a Tier 3 manager, but his courtesy, empathy, and assurance were just lies. The issue was never resolved. I waited for three days without any resolution.

I tried calling the 1-800 number at noon on a Saturday. The robo-phone system told me that the office was closed and that their hours were 8 am to 10 pm. It was 12 noon!

I returned to the useless Xfinity assistance and tried to get a human on chat. I tried to get Tier 3 to call me back, but the same call-back hang-up happened again. Then, I was sent to internet sales, who sent me back to your useless Tier 1 tech, who repeated the same nonsense. Finally, I got through to him and told him I wanted to cancel the cable core service because no one was competent enough to make it work.

He gave me a number and put me in the queue. I stayed on hold because your call-back service is rubbish. Finally, I got a human to end this nightmare. It’s evident to me that Xfinity’s idea of quality customer service is just lip service, without any substance.

Their reps are liars at our cost and they take advantage of us and we have to pay the cost!! It’s like a bait and switch with no accountability! I am angry!  I am going to file many formal complaints!  ;( 

My bill went up another five bucks One year ago it was 190 now it's up to 235 How do they keep getting away with raising the bill seems like every other month they raise it

I do not appreciate my internet sevice  interruption  due to xfinity upgrades in my area .Explain that to my boss when I am trying to do my job . Did not even contact us  prior to the outages to inform of the outages . Poor customer service but always increase in rates . 

I am writing to express my dissatisfaction with the handling of my port-in request and the consistently poor customer service experience, including repeated false commitments provided by your support team.

Despite raising a port-in request, I have not received any clear or accurate details regarding its status. Over the past seven days, I have made multiple follow-ups through the available support channels; however, the request remains unresolved and open, with no meaningful updates, accountability, or explanation from your team.

Worst service ever. I tried twice to cancel my Xfinity service, and both times I was told it was canceled and given a cancellation number. However, the service was never actually canceled. Later, I received a bill charging me for both the past and upcoming month. I had to go to an Xfinity store in person to finally get it resolved. Their customer service is very frustrating and unreliable.

My aging cable was causing phone and access to cable broadcast issues. Comcast tech finally diagnosed issue BEFORE LAST CHRISTMAS and started replacement  process by scheduling utility markout  (done 12/29).

Still waiting for repair. I have been told (after waiting on phone for up to1 hour each time) every day for the last week that service is "scheduled for next day."  No one comes. No one will confirm appointment in writing. I was promised this would be escalated by (1)"Christine", (2)"Macky", (3)"Tyrone", (4)one whose name I didn't get, and (5) today by "Hurs"((?).  The status page has not registered any changes, not even the completed markout. Today I was told "they are working on it already" but when I said I was going out to street to check, Hurs admitted they weren't actually at my house but would be there by 11:30 PM. I've been told exact same thing every day this week.

I am one month out. I  pay extra for service every month. This is some  kind of scam and totally unacceptable.  My next step is to find another provider  and warn as many potential Comcast  customers as I can.

incompetent customer srvice call corperate ask for a supervisor. report them to the cc. i filed a compliant

On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and my monthly bill went UP to 375. I finally went to your offices in Grandville Michigan on 01/21/2026 and complained. I might add that the young man at first tried to be helpful. After reviewing my records he agreed and tried to remedy it no luck. Then he went and got the manager a mean rude woman named MORGAN. She said that she got my bill lowered to the correct amount but my Xfinity app still has not been updated. When I asked why my bill was not updated to the time 11/15/25 that my services were downgraded. That I was still on the hook for my bill of 325 a month even though my services were downgraded. Then she said you have to pay it to bad that’s all I am going to say about it and walked away. Then her little minion tried to make sense of it and walked away the young man from the start was saying sorry and seemed in shock. MORGAN is the most rude incompetent and the worst customer rep I have ever seen. The next step for me a comcast customer for over 15 years is to go to the BBB. I HAVE THE TRANSCRIPTS and documentation to prove my records although you have them also 

 I am writing to formally express my dissatisfaction with the handling of my recent mobile service offer.  When I renewed my internet contract, I was presented with a promotional offer for mobile service.  I accepted this offer in good faith, based on the information provided by your representative.  However, the credit that was promised as part of this offer has never been applied to my account.  What has made this situation even more frustrating is the consistent misinformation I have received from your agents.  Each time I contact customer service, I am given conflicting explanations, none of which resolve the issue.  Speaking with supervisors has also proven ineffective, as the information they provide is equally unreliable and does not lead to any meaningful resolution.  

This pattern of miscommunication and unfulfilled promises reflects poorly on the credibility of your company.  As a long-time customer, I expect transparency, accuracy, and accountability-none of which have been demonstrated in this experience.

I am requesting that the originally promised credit be applied immediately and that this matter be reviewed to prevent similar issues for other customers.  I also expect written confirmation once the issue has been resolved.  

Thank you for your prompt attention to this matter.

Sincerely,

Guadalupe S.

Guadalupe--That is so well said, but who did you send it to? I highly recommend that you make your complaint to the FCC. As soon as you do, an agent from Xfinity will actually call to (they have a special department for this) and this will move you closer to getting your issue resolved.