How do I make a complaint?

Not sure if this is standard policy to hang up on customers , but it’s very rude. I didn’t call Xfinity they called me and ask me about the service I say I have bad service since I’ve been with them. No sorry of anything just click.

I made a simple request to order my local TV channels from Xfinity. I wanted the 10 cable TV channels for stations like my local PBS, ABC, NBC, CBS, and so on. I wanted to access these channels through the Xfinity Stream app on my Apple TV and Smart TV. The cost was $65 per month. When I had cable boxes this service worked great.

Unfortunately, after placing this order, I never received the channels I had paid for. I contacted Xfinity’s technical services and spoke with a helpful support agent. Although she couldn’t resolve my issue, she upgraded me to a tier 2 agent.

Tier 2 called me three times, each time ringing my iPhone and asking me to press 1 to continue. It only gave me 15 seconds to do so, and each time I pressed 1, the call ended. Frustrated, I went back online and spoke to a few more Tier 1 agents. Each one asked me ignorant questions, like what channels I expected. I told them the 10 channels I had paid for. The same thing kept happening, and no one was able to resolve the issue.

After being frustrated, I demanded to speak to a manager. I was supposedly sent to a Tier 3 manager, but his courtesy, empathy, and assurance were just lies. The issue was never resolved. I waited for three days without any resolution.

I tried calling the 1-800 number at noon on a Saturday. The robo-phone system told me that the office was closed and that their hours were 8 am to 10 pm. It was 12 noon!

I returned to the useless Xfinity assistance and tried to get a human on chat. I tried to get Tier 3 to call me back, but the same call-back hang-up happened again. Then, I was sent to internet sales, who sent me back to your useless Tier 1 tech, who repeated the same nonsense. Finally, I got through to him and told him I wanted to cancel the cable core service because no one was competent enough to make it work.

He gave me a number and put me in the queue. I stayed on hold because your call-back service is rubbish. Finally, I got a human to end this nightmare. It’s evident to me that Xfinity’s idea of quality customer service is just lip service, without any substance.

Their reps are liars at our cost and they take advantage of us and we have to pay the cost!! It’s like a bait and switch with no accountability! I am angry!  I am going to file many formal complaints!  ;( 

My bill went up another five bucks One year ago it was 190 now it's up to 235 How do they keep getting away with raising the bill seems like every other month they raise it