Visitor
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1 Message
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Visitor
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1 Message
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
user_z1assq
Visitor
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2 Messages
19 days ago
Dear Xfinity Support,
I am writing to formally raise a complaint regarding the ongoing instability of my internet connection. I chose Xfinity because I expected a reliable service, especially given the premium I pay. Unfortunately, the frequent disconnections have made it increasingly difficult to trust the service.
Today, during a critical meeting with stakeholders where I was presenting, the internet abruptly disconnected. I was left asking, "Can you hear me?" in the middle of my presentation—an extremely embarrassing and disruptive experience. This is not an isolated incident; similar issues occurred just two days ago and have been happening repeatedly.
I attempted to troubleshoot the issue using the Xfinity app, but was redirected to the automated assistant. Despite repeatedly requesting to speak with a live agent, I was stuck in a loop of automated questions. This is unacceptable, especially when urgent support is needed.
I need a permanent resolution to this issue. If this continues, I will have no choice but to switch to a different service provider. I am also proceeding with filing an official complaint regarding the poor service and lack of accessible support.
Please treat this matter with urgency.
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user_645d02
Visitor
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3 Messages
18 days ago
My bill shows I should receive a 12 month credit but the end date show November 2005. It should be November 2026. Can you please look into it and make the correction?
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user_oxgx8k
Visitor
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1 Message
16 days ago
You guys are the worst No help with my phone only automated responses that give NO solutions.
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user_daqixv
Visitor
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1 Message
11 days ago
The only way you could make dealing with you more difficult is if you just stole payments from my bank. It was impossible to cancel my service and transfer it to my roommate. You continue to bill me and now you say I owe you over $200 because I did not pay 2 bills for $70 each. The only way I could get your attention was by not paying. I have not used the service since August and I won't pay for it. If you send me to collections I will take you to small claims court.
Your company is so hard to deal with, I am so glad I am not watching TV and I feel very bad for my roommate with Alzheimers disease because watching TV is one of the few things she can do. I hope you feel bad about that too.
Sincerely,
Jean [Edited: "Personal Information"]
[Edited: "Personal Information"]
I am not shocked that you will make it impossible for me to send you this email. Typical!
(edited)
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user_8w01lt
Visitor
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1 Message
9 days ago
This is the absolute worst company I have ever dealt with . They dont kno what they are doing or what they are supposed to sell. We were told because we had no service we could get xfinity now and just plug it in. But this waS a lie . This company uses ppl from all over the world, mine was from Egypt , selling stuff and dont kno their heads from their...now im stick with two boxes I paid for and still cant get service..go to t mobile or Verizon. Cuz
this experience was a nightmare!
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user_ncpclo
Visitor
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2 Messages
8 days ago
Xfinity gave me a new modem. Didn't tell me the modem was not compatible with home security cameras. Had to have a tech come out to install new ones. Tech scratched my car. Submitted damage claim, his supervisor came out took pictures then got a call claim denied cause tech said he didnt do it. I have a video of the techs back side covered in dust where he rubbed against my vehicles with toolbox and drill bouncing on his side. He was swinging the ladder with no control. No one from xfinity will call me
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user_bbvack
Visitor
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1 Message
7 days ago
Refund Pending for 50 Days Despite Multiple Follow-ups
Dear [Customer Support/Team],
I am extremely frustrated and disappointed with the ongoing delay in processing my refund. I have been contacting customer support for the past 50 days, and every time I call, I’m told that the refund will be issued within the next two days. However, nothing has happened so far, and the issue remains unresolved.
To recap:
I returned the phone as requested and received confirmation from FedEx that it was delivered.
Your representative confirmed receipt and assured me that the refund process had started.
Despite multiple calls, every representative repeats the same promise — that the refund will be processed soon — but no actual progress has been made.
To make matters worse, a device bill was added to my account for a line that was supposed to be free with my internet plan. Even though every representative agrees that this charge is incorrect, it still appears on my bill and affects my payment due amount.
I have trusted your team and waited patiently, but this experience has been extremely disappointing. If this issue is not resolved within 2-5 business days, I will have no choice but to disconnect all my services and escalate this matter further.
Please treat this as urgent and provide a concrete resolution and refund confirmation at the earliest.
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Kasizn_11
Visitor
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1 Message
6 days ago
The customer service agents are so unprofessional, they tell you lies and have you hassle with other agents that don’t help either, a representative said I had a payment arrangement scheduled for the 17th of October and then my service gets cut off today on the 4th, when I called they said that my request was denied but that last agent never said anything of that nature, I requested to speak with a supervisor and they transferred me to the billing department, this is ridiculous and unacceptable, I’ve never experienced such laziness and unprofessionalism in my life, they don’t tell you corporates number and fight with you to speak with a supervisor I’m so over Xfinity!!!!!
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user_xftybm
Visitor
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1 Message
4 days ago
I cancelled an account of my deceased relative n 9/25/25 and returned all equipment on 9/30/2025. 3 weeks later they fraudulently billed my account. I immediately filed a complaint. On 10/25/2025, I was advised my refund was processed and have in writing that it would be returned to the account billed within 24-48 hrs. After waiting 6 days and no sign of the refund, I called again. Was then told a representative from the financial team would be calling me in 5 mins. It’s been another 6 days and still nothing. Now I have Rose, a supposed manager saying the refund would take 4-6 weeks since the account was disconnected with a disconnection date of 10/15/2025. I explained my billing REFUND statement is dated 10/15/2025, and it is clearly written refunds are processed within 30 days of date of disconnection and return of all equip. I advised I have receipts showing my disconnection/return of equipment. Rose claimed the written information is incorrect and it would be 4-6 weeks, from 10/15/25 and does not include weekends. Then Rose proceeded to hang up on me when she couldn’t talk he way out of her lies and failure to follow the written policy provided to customer. Nothing like stealing from the deceased. Way to go Xfinity!!!
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user_24pc3p
Visitor
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1 Message
3 days ago
Customer service [Edited: "Language"]! Was overcharged on Wednesday. Contacted them and was told my refund would be back on my method of payment 24-48 hrs later. Was not refunded back today 48 hours later. Contacted them again and kept getting the run around by 4 different "bots" who would get to the part of putting me on hold only to then say they haven't heard from me and disconnect me. Still no refund. They stole $40 from me!
(edited)
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user_yf7twn
Visitor
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1 Message
2 days ago
My cable was out last night from xfinity, a xfinity truck showed up at the end of my drive, where the pole is on a bucket truck when he came down, the bucket hit my mailbox and broke it, so I just want to know what we can do about this. I have cameras, and this is the second time that it's happened
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user_6ab2zg
Visitor
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1 Message
17 hours ago
I am writing to file a formal complaint regarding serious billing and service issues that remain unresolved since August 2024.
I have been an Xfinity customer since 2021 in Georgia. In August 2024, I was offered two free iPhone 15 Pro devices after adding two phone lines. I paid over $300 in taxes and fees, but I never received the phones. Despite filing a report (Edited- Personally Identifiable Information) and following up many times, I was repeatedly charged for services I never received — including $1,108.08 on January 20, 2025, which has never been refunded.
To make matters worse, this incorrect charge was sent to Sequium Asset Solutions, LLC for collections, damaging my credit and causing serious stress.
I am requesting that Xfinity:
1. Immediately refund $1,108.08 charged on January 20, 2025.
2. Remove the account from collections and notify Sequium Asset Solutions to withdraw any reports to credit bureaus.
3. Confirm in writing that my account is fully closed and clear of any balance.
If this issue is not resolved within 10 business days, I will escalate the matter to the FCC, BBB, and legal counsel.
Please contact me directly at [your phone/email] to confirm receipt of this complaint.
(edited)
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user_f2sqme
Visitor
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1 Message
6 hours ago
As a new customer, I would like to report two customer service reps both black women, one named Sam for their rude behavior towards me. While setting up an account giving the rep my name, spelling each letter for clarification, she made a high pitched tone come on the line while waiting for her to type my info into the computer. This loud noise was unbearable to sit and listen to fir even two seconds. So, I had to hang up the call. Sam then called me back explaining that I had to listen to that while she entered my information , how rude and disrespectful. What kind of business does this to customers?Sam called me back a second time stating that she cannot keep calling me back, which was extremely RUDE of her. It's her JOB to call customers back after being disconnected!!! Then I spelled out my name to her, obviously she was angry and took offence that I spelled the letters out to her. She then asked which name is first, which is common sense. Sam chose to mock me by using my last name as my first name in a derogatory way which was intentionally malicious. Then she proceeded to ask me for my credit card number and security code for a onetime payment for tech installation of the modem. At this point she was condescending and talking over me to the point where I could not speak, so I ended the call. After calling back Xfinity Comcast, another rep explained to me that they are not allowed to ask for private credit card information. Being that my credit card could now be used as revenge and possibly theft by Sam, I am now am forced to cancel my credit card and get a new card , even before becoming an official Xfinity customer. This is totally unacceptable behavior of a Comcast representative. The second rep lost her patience with me and hung up the call after trying to set up my acct reloading the information page three times. Then to have the audacity to blame me for taking too long to insert my information then to hang up on me. After speaking with a third rep who is a 16 year employee with Comcast she explained that this was actually a technical software issue with Comcast changing over from an old system. I'm totally flabbergasted at the rude customer service reps at Comcast. Management needs to do some housecleaning to say the least.
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user_bbwzdu
Visitor
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1 Message
3 hours ago
I moved 2 phone lines over to Xfinity Mobile in June and was promised 2 $100 gift cards to do so. I have received 1 card and have been speaking with Xfinity, both Chat and on phone since September trying to get it resolved. I have been promised the additional card every week and have been given multiple ECM's but it never comes or gets resolved. I hate to file complaints with State Attorney General, FCC or file small claims but this is ridiculous.
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