how do i know when i'm going to receive my xfinity rewards bluetooth speakers?

@XfinityValerie it says " Your reward is in the works. Be on the lookout for a package"

i dont know what this means, is it shipped already or do i have to wait more? thank you so much for the free gift but i think it would be ideal to provide  your customers with a shipping tracking thingy just that the customer dont miss a package. 

again, thank you!

@perrandy, thank you so much for your feedback! We are always interested in what works and what can be improved from our customers perspective. I would like to take peek at the account see if I can provide a little more insight on that gift. Please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

@XfinityValerie​ same question here Valerie.  Diamond since 1993.  Still waiting for the gift. Can you help?

@boilerbob72 Thank you for reaching out tonight. It can take up to 8 weeks from the date of order. If you do not remember when it was ordered please send us a peer to peer message and we can help. 

.To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityValerie​ I never got mine and I have been using Comcast at lest 20 years (came from the ATT buyout)

Hi @davidjone ! Did you receive this confirmation email yet or were you able to locate the rewards tracking details?

@rightfooted i have tried to look to no avail

Hello @user_6c108e, it is truly unfortunate to hear the speaker you received had scratches and scuffs. This is far from the experience we want you to have.

@user_6c108e oh wow that's not cool hope mine doesnt arrive this way. how big is the speaker?

About 4.5 inches tall and 3.5” wide.   Search Frequency 2.0 speaker and you will see specifications. 

@user_6c108e Mine sounds good.  At first the volume was low at max  with the speaker button, but then I realized the volume from my phone was turned down. Once turned up it got pretty loud. 

@user_8e7246 awesome 

https://www.acehighpromo.com/products/frequency-2-0-bt-speaker

so its similar to this one right. if so i cant wait to have it :)

@user_8e7246

did comcast sent you a link to the ups? i still havent received anything and i dont see the progress of the order.

i hope it will update sometime this week or the next 

@arreugac Mine wasn’t wrapped in plastic, but came in a nice box. I didn’t notice any signs of use. Did you call Comcast?

Honestly, I kind of already had low expectations on the speaker itself, but thought at least it would have come in much better shape than it did.

I don't believe it will be worth the time to be placed on hold to get this resolved, if it even would get resolved.

The thought was nice, at least it was some recognition, but the execution, not so much - which probably hurts the end message to the customer. 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely take a look to see if you were eligible for a Visa card and if the offer is still available. The rewards offers are specific to accounts.

Please send us a direct message to "Xfinity Support".

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Can you tell me how to use this speaker. And whats the audio cable for

@perrandy I'm glad to hear you received the reward you we're looking for.I hope you enjoy the reward that you chose. You can always look to see the status af rewards being sent by going to https://comca.st/3nLHlJY;

@untkay​   I did not.  But if you sign up for UPS  MyChoice they should notify you when a package is on the way

yup i do have that service and hopefully will get that notice soon. Thanks!

Hi , thanks for reaching out to us here with this concern. We can certainly help you with locating your speakers, but I must say this sounds like something UPS would need to address. Have you been able to track your package by going to the Xfinity rewards site? (https://comca.st/33yl5Mh)

No, I couldn't track my package through the Xfinity rewards site. That site has NO information on tracking.

Like I said, I contacted UPS, and they said I should contact Xfinity. 

Let's take a further look into this. 

@hbr4270 I'm sorry to hear that you have not gotten the Bluetooth speaker that you selected as part of the Xfinity rewards program. When did you order your gift?  

Hey, @lawnguru! Sorry about the trouble with your reward. Have you checked the status on the https://comca.st/3rB9iqo  to see if it was shipped? Please let know. 

"No record found"

I tried both search paths. Same result.

I can go ahead and look into it for you @lawnguru. Please send over a Direct Message with your name and address. I look forward to your message. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.