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user_q6qu5u
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4 Messages

Friday, August 16th, 2024 6:51 AM

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How do I go about getting my free peacock premium through platinum rewards to work again?

How do I go about getting my free peacock premium through platinum rewards to work again?

- I recently try to access my peacock premium through the peacock app and it seems like the access was disabled

- I deleted the peacock account hoping that I can redo it through the platinum rewards, but it now says that it's not eligible anymore

Question

 • 

Updated 

8 months ago

44

1

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XfinityRaul

Official Employee

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1.9K Messages

8 months ago

Hello, @user_q6qu5u. I'm sorry to hear you're receiving this error when attempting to subscribe to the Peacock with your Premium rewards. Have you attempted to clear your cache and cookies? How about using a different browser to sign up for the rewards?

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user_q6qu5u

4 Messages

Hi @XfinityRaul ,

Yep, tried that with different browsers and their incognito counterparts, same issue.

Thanks!

8 months ago

0

XfinitySara

Official Employee

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1.7K Messages

Thanks for letting us know, @user_q6qu5u. Sorry to hear it isn't resolved yet! This Peacock Premium Promotional Offers Overview is going to be the best place to start. Please take your time, thoroughly reviewing the various ways you may qualify for that offer, and how to access Peacock Premium once again. The main issue we come across is a different email address needing to be used based on how customers originally signed up. You may need to try more than one log-in, but let me know if this doesn't help! We should have a way to escalate this on your behalf if you still can't get it to work.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_q6qu5u

4 Messages

Hi @XfinitySara,

Appreciate the reply. I've read through the overview. It's still not working. Would you be able to help me escalate this on my behalf?

Thanks!

8 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

Sure we are happy to continue help and investigate your Peacock Rewards @user_q6qu5u Please send us your full name and complete address in a Direct Message:

(Full credit to @BruceW  for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_q6qu5u

4 Messages

I've started a DM with Xfinity Support. Hope they would be able to help me with the issue.

Thanks!

8 months ago

0

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