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dscl79
Rousing Reactor
Expressive Exchange
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29 Messages

Wednesday, July 9th, 2025 3:10 PM

How do I get upgraded to an XB10 for my DOCSIS 4 service?

My area has been upgraded to X-Class service.  When I view my plan online, it shows that I'm on the 1GB down / 1GB up plan, but I only have an XB7 gateway, so I'm not achieving those upload speeds.  My attempts to chat with a human online were unsuccessful, and the bot couldn't help.

Question

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Updated 

10 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

10 hours ago

 

dscl79 Great question and you have come to the correct place to help. Please send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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