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If you can explain more about your issue or concerns, I'll be glad to assist. 

Trying to update payment info for autopay…get this error message:

You can't add a new payment method yet

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.

To pay your bill today, call 1-800-934-6489 to make an automated phone payment or visit anXfinity Store.

Phone number and email are there.  I have been stuck in a infinite loop for 3 hours trying to fix this!  This is beyond  frustrating!!!!!

I’m not getting responses in Chat?  What do I do? Help!

@user_suutz1​ 

I’ve been in Chat for over 15 minutes and the only suggestion so far is to clear “Cache”

Let's go a bit further [humor me].

• Clear both your cache and cookies.
• Sign out of your account.
• Close your browser and then start a new session.

If that doesn't work, try the above and then using incognito mode.