Visitor
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2 Messages
How do i get help with running line to my house
Well i had a tech come out to my house 3 times saying he cant hook up to my house. The service box is over 250 ft away and they can only drop bury and they dont want to do that up here in magalia. I told them id pay for them to lay the line down. Plus my neighbors want service also. Its silly that out of the whole nieghborhood we have 4 houses on the block that cant get service. I tried calling and emailing customer support but no one has a direct answer on why they wont lay cable to me. Ill even lay the line myself if they would just hook it up for me.
XfinityJeniece
Official Employee
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2.8K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums! We truly appreciate your interest in getting Xfinity services, and we would be happy to help you with getting information regarding the installation of the outside line.
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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user_a8a82c
Visitor
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2 Messages
2 years ago
Still no help.... it would be better if someone actually knew what the problem is instead a generic list of problems it could be not to hook up to my house. Im juat surprised no one wants my money. I just want internet. Was willing to pay for the cable to be laid and get the top package of tv, phone, and internet. Anyways no im stuck with 10mb internet with att... if your willing to help me let me know.
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