How do I get a live person?

My parents internet is not connecting. In the past, I’ve driven over to help troubleshoot because the 1hr round trip is faster than getting a live agent to help them. Please don’t refer me to the (1-800-934-6489 number. It is useless. They are older people who just need someone to answer a phone and help them troubleshoot. I’ve done what I can on the phone, but is there a legitimate number that more easily connects to a live person? Nobody ever wants to chat with a virtual agent, I promise you.