1 Message
How do I get a live agent
My modem keeps dropping. I need to speak with a live agent to get a new modem. What terrible customer service!
1 Message
My modem keeps dropping. I need to speak with a live agent to get a new modem. What terrible customer service!
user_5cebd2
Visitor
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1 Message
5 months ago
Never seen a company avoid connecting to agent ever. So irritated i may cancel. Ridiculous
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XfinityJeniece
Official Employee
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3K Messages
5 months ago
Hey there, user_xnp1me, thanks for reaching out through Xfinity Forums regarding your modem concerns. We would be happy to help with troubleshooting. I know how important it is to have a solid connection! Have you tried troubleshooting your current modem already? If not have you had a look at our awesome troubleshooting put together by our amazing experts: Internet Troubleshooting Tips
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