How do I get a human

Thank you, @user_d2ydxy for reaching out through our Xfinity Community forum for assistance!  We would be happy to assist you in addressing your concerns today!😀

It's never fun when your internet gets knocked out unexpectedly like this! 

Can you please send us a direct message (handy instructions below) that includes your full name, and your service address?

Once we locate your account and get you verified, we can move forward with assisting you in working toward a resolution for your issue. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…