how do i get a 5 year locked in price on an current account

I already have an account for wifi with xfinity and want to get a locked in price for 5 years like they offer for new customers. How do i do this?

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EG

Expert

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121.4K Messages

10 hours ago

Concern moved here.

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XfinityMelinda

Official Employee

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374 Messages

9 hours ago

Hi @user_zefn77, and thanks for reaching out on our Community Forum! We're understanding wanting the best pricing for the services you enjoy and you've come to the right place for help!😀

While promotions and new offers are based on account eligibility and are automatically presented when available, you can review current internet offers anytime by visiting our Xfinity Internet Offers page, to check what is available to your service address.

If you'd like, our team can also take a closer look at your account and review any available options with you. Just let us know, and we'll be happy to help!❤️

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user_zefn77

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2 Messages

Can you look at my account further? Thank you

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8 hours ago

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XfinityDemitrius

Official Employee

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3K Messages

We will be more than happy to help review the account @user_zefn77. The account will not be eligible for new customer promotional campaigns and we will only offer what is available and eligible for the account. We highly recommend though, visiting our Xfinity Plan Builder and sign in as there are online exclusive offers that we will not have on our end.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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Customer Service

user_zefn77

how do i get a 5 year locked in price on an current account

EG

XfinityMelinda

user_zefn77

XfinityDemitrius

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