Visitor
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4 Messages
how do I file a formal complaint
I've been in a run around for three weeks now. I've had 8 plus people I've talked to most of them messed up things worse then it was. I've had two people say they would take the task personally but there is no way to get back in contact with your representatives once you end a call or chat. I've had techs not show up to appointments. And had the first techs say they couldn't hook up the service drop but in the back office say that they hooked it up then disconnected it because we didn't want it which is a bold face lie. Your company has had the worst customer service I have ever seen. Ive had sales and tech representatives say they would call back to me the next day to see if everything went find but of course never heard a thing. I just don't get how you can run a company like this.
XfinityEmilyB
Official Employee
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1.7K Messages
3 years ago
Welcome to our community forum, @user_3dd595! Thank you for taking time out of your day to bring this experience to our attention. This is definitely not the way we want you to feel and I'd love the opportunity to turn things around! You've reached the Corporate Digital Care team and we'll definitely stick with you here until everything has been resolved. The great thing about this platform is we can continue following up with you here until everything is taken care of :). What's going on with you service?
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sbatchelder2
Visitor
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1 Message
3 years ago
Hi, I have a company that I sign up for to help me pay my bill, but Comcast is just giving me the run around threatening to turn off my cable. They told me that a lot of people have been approved for this program and they can’t get through either. I been on the phone today over 3 hours talking to many departments, but nobody was willing to help me. I also hate the recording of the women who answers for Comcast. She doesn’t listen to what you need. They said that I need to drive two hours to a Comcast store in which I don’t even know if they will help, but there is no phone # to get a hold of them either. I am really upset with the way I was treated today and others times, I called and they said they would call back but don’t. This company had no problem with electricity, water, sewer, and taxes. So I don’t understand what the problem is with Comcast. It seems like they just like to threaten their customers.
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