how cancel NOW tv

Oh my gosh your customer service is an evil joke. It is literally impossible to reach a human being. I have been trying to cancel NOW TV for weeks and your stupid AI can't do it. And there appears to be no person answering the phone in your whole company. A new internet provider is string cable in our town and I can't wait to switch to a company with actual customer service. --

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EG

Expert

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109.8K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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BKIWBAWAT

Visitor

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1 Message

@EG how do I get rid of NowTV when I log in

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3 months ago

0

XfinityRichard

Official Employee

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1.8K Messages

4 months ago

Hi there, @user_ap37eu I do apologize for the inconvenience you are experiencing trying to cancel your NOW TV. You should be able to cancel NOW TV by visiting the Entertainment Management page. Just make sure you’re signed in to your Xfinity account using your Xfinity ID and password.-Richard

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U

user_yg4hxm

2 Messages

2 months ago

How did you cancel & know how & where to return the modem.

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XfinityOrlandoM

Official Employee

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1.9K Messages

@user_yg4hxm

Thanks for reaching out to us, I can assist you with helping you cancel your Xfinity services, and this link https://www.xfinity.com/support/articles/returning-your-equipment gives you information on how to return the Xfinity equipment at one of our local Xfinity stores or UPS locations, which you just need to return the equipment within 30 days of the cancellation of your account to avoid being charged for unreturned equipment.

Go ahead and send me a direct message and i can assist you with the cancellation of your account. To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

U

user_yg4hxm

2 Messages

@XfinityOrlandoM Nope. I literally spent hours on chat, in the Xfinity store & researched. The NOW Xfinity has made it impossible to manage, now cancel my NOW.

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2 months ago

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XfinityJeniece

Official Employee

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3K Messages

user_yg4hxm, thanks for reaching back out through Xfinity Forums regarding your Xfinity account. We can help you with disconnecting your account.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

U

user_pr586p

1 Message

3 days ago

No kidding. I have ni devices that will wotk with NOW TV, was not given prooer info, just scanmed me into agreeing to this, now NO ONE will cancel this. Transfer me over and over and website keeps redirecting. Its a nightmare. This is NO tv, not NOW tv

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XfinityKei

Official Employee

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1.4K Messages

@user_pr586p I’m sorry to hear of your experience of being redirected.

For the best experience our NOW service support team can be located using the NOW portal.

Have you tried to cancel your NOW TV service through your cable box? I have a link with those steps here https://www.xfinity.com/support/articles/now-tv-upgrade.

Can you give it a try for us?

Were you wanting to make any additional changes to your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 days ago

0

user_ap37eu

how cancel NOW tv

EG

BKIWBAWAT

XfinityRichard

user_yg4hxm

XfinityOrlandoM

user_yg4hxm

XfinityJeniece

user_pr586p

XfinityKei

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