How can you be in an a chat over an hour & get nothing done?

This is insane
Hi Jolean, welcome back. This is Utkarsh, please give me a few moments to review the conversation so we can pick up right where you left off.
My sincere apologies for the inconvenience caused to you. However, please allow me a chance to assist you from my end.
Please stay connected in the chat and respond with "I AM HERE" or "OK" every 1 to 2 minutes to avoid auto disconnection.
I am here
geez
This is the last person that will assist me
Thank you so much for waiting. I appreciate your time and patience during the chat.
I will send this transcript to corporate for one of many reasons why I will leave Xv=finity
Xfinity
this is silly to treat customers this way
I have reviewed your previous chats, and I understand your point. I sincerely apologize for the troubles you have faced.
please don't apologize
almost an hour into the chat & nothing has been accomplished
It is a kind of fault that we haven't escalated for you, even with multiple connections.
so just tell me when my contract ends because I am done with this
Your contract ends next month; however, I have found a deal for you to enroll in. If you prefer, I can share it with you.
well I'm tired of waiting
Sure, let me share it with you right away.
In this deal, you will get gigabit 1100 Mbps per device with a rented modem and unlimited data. Your monthly bill will be $102.00.
no
Currently, this is the best deal available on your account. However, I can schedule a callback for you from our Retention team to assist you with better offers. If you prefer.
I get 1300 now
why would I go backwards
that's dumb
I am sorry about that! I wanted to lower your bill and assist you with the best offer. As I can see that 1100 Mbps is the best plan on the account.
okay then I will make plans to switch providers
ty for your effort.
I understand!
You do know that I was just told by another rep that there were 2 offers
Yes! I have reviewed the chat; however the other deal was also with lowered speed and the other one was with mobile plan.
Well I guess fiber is the way to go
Typical Download Speed
3252.7 Mbps
Typical Upload Speed
3208.3 Mbps
Typical Latency
2.6 ms
Fiber Internet - Up to 3 Gig - Price For Life
$100 a month
and no contract
I understand, and as a customer, I also prefer the best services. This deal is nice and will be an introductory rate.
Thank you for your understanding and cooperation during the chat!
no worries
my friend has the same service 7 miles down the street & pays 82 dollars with tax
such a headache with customer service
With Xfinity or fiber?
Xfinity customer service is a real problem
what is the last day of my contract so that I may return my devices
over an hour in chat & the only thing you have offered is the same billing structure at a lower speed
Yeah, I can understand the issues, and currently, Xfinity is working to escalate this matter. In the near future, the services will improve with the new deals.
Yor end date is for 06/24/2025.
I was hoping that it might be a good deal as per the usage.
the usage means nothing to me as the speeds
And I was wrong, and I apologize for that.
I understand!
you may send this to be escalated as I will do as I said & send this to corporate. I will not continue with the company that I truly love due to the negligence I've received from the employment. I appreciate your apology & respect your time. So ty
I have raised this issue for my backend team to investigate and escalate from their end. Rest assured, they will reach out to you on a priority basis.
I just can't do this anymore. But ty as you've been kind. Be blessed
Thank you for your understanding and cooperation with me in the chat. I really appreciate it.
Thank you so much