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user_ggv0ho
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Friday, January 24th, 2025 8:31 PM

How can I transfer my past movie purchases to my new account after moving?

I had 32 movies and 7 or 8 TV series purchased before my move. I had a TV box on my old account but I don't any longer. In my new account, none of those show up.  I already created a moviesanywhere account, but nothing shows up there. How can I get these back?

Question

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Updated 

3 months ago

58

1

XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

 

user_ggv0ho Hi there! We’re so sorry to hear you’re having trouble accessing your purchased content, and we understand how important it is to get this resolved. 
 
Were the usernames you use to sign in at your old location transferred to the new location? 

 

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user_ggv0ho

6 Messages

@XfinityAirelle​ I use the same username. Do you want me to post my username here in a public forum?

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3 months ago

0

user_ggv0ho

6 Messages

I use the same username to login at the new address; I don't know if anything was transferred.

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3 months ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_ggv0ho No need to disclose your username. In this case, you should be able to access your purchases on the xfinity Stream website. Give these steps a try: 
 

  1. Sign in to the Xfinity Stream App or Website:

    • Go to Xfinity Stream 
    • Sign in with your Xfinity ID and password.

  2. Navigate to Purchases:

    • In the app or website, locate the Purchases section. This is where all movies, shows, and other content you’ve purchased will be available for streaming.

  3. Use Xfinity Stream for Purchased Content:

    • Even without an active TV subscription, your purchased content remains accessible through the Xfinity Stream app or website.

Let us know if you encounter any issues—we’re here to help! 😊

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_ggv0ho

6 Messages

Yes I did that as well. My Stream app shows only the 1 new movie I purchased on my new account. The other 32 movies, etc do not show up on the Stream app.

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3 months ago

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user_ggv0ho

6 Messages

Also the Stream website shows the same thing; only shows movies from my new Xfinity account number, not the old account number.

(edited)

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3 months ago

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