U

Visitor

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1 Message

Monday, April 28th, 2025 8:35 PM

How can I talk to human

Need to change my info

Official Employee

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1.9K Messages

2 months ago

Thank you for reaching out to us here @user_5acgep. What kind of information were you needing to change?

Visitor

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1 Message

I purchased a new TV and it is asking for a password inn order to contimue the hook u[

Official Employee

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1.9K Messages

Hey @user_s3tuc4, Thank you for visiting our official Xfinity Forums Community support page. Congrats on the new television. I typically purchase my new TVs around Black Friday. It sounds like the television is attempting to connect to the wireless network. Are you using an Xfinity xFi Gateway? If so, you can easily find your wireless network name and network password using the Xfinity App. Please visit our 'View and change your WiFi network name and password in the Xfinity app' support page for steps on how to locate the information.  

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