1 Message
How can I stop my internet service?
I have been using Xfinity for 11 months, but I need to cancel the service because I am planning to move abroad. I would like to stop the service on the day before my billing cycle starts so that I can pay for exactly one month's fee. Thank you.
EG
Expert
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110K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.8K Messages
4 months ago
Hey @user_39t73v, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the status of the Xfinity account. With moving, I would highly recommend just discontinuing services on any date. There is no way to cancel services on the bill date to not receive another service bill as we do bill in advance.
As an example, if we discontinue services at the end of the billing cycle, you will already have generated a new bill for next month's services. So you are better discontinuing services when you no longer need to use the services and either receive a prorated credit/balance for the time you had the services active.
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