Visitor
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How can I reach out to Comcast Corporate?
Here's the issue I first noticed dropouts of the service 2 months ago during bad weather. This means a cable/fitting is coming loose. I reported to Xfinity technical support and have several trucks out here and they did nothing. Now my connection is in so bad of shape the I can't use it for work (Work from home position) I have had many years with Xfinity so I know the signs of an issue about to happen. I also did tier 2 tech support for Xfinity as well so I know the ins and outs of knowing when an issue is about to occur which is why I reached out to the technical support line so I could get the issue resolve before it became a major issue. 3 months later its now a major issue. I checked my Arris s33v2 modem and its showing tons of uncorrectable errors the SNR for the downstream is as low as 26db the incoming power level is -15. Why won't these repair techs listen to the customer when their is an issue? [Edited: "Personal Information”]
XfinityJustinM
Official Employee
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1.2K Messages
3 hours ago
Hi @user_ijgik7,
Thank you for finally visiting our community forums support page, and for providing great context surrounding your issue. You have come to the right place for help. We are a corporate headquarters escalation team that aims to be as proactive as possible. We would be more than happy to jump in here. Just send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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EG
Expert
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122.8K Messages
1 hour ago
Concern moved here to the Customer Service help section.
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