Skip to main content
mike_1982
1st Topic

Visitor

 • 

1 Message

Sunday, August 31st, 2025

How can I order a new Xfinity Wi-Fi router?

The Wi-Fi router we currently have from Xfinity is always experiencing issues with the internet constantly cutting out. I would like to know how I can order a new one and have the old router switched out as soon as possible?

Question

 • 

Updated 

9 days ago

9

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.2K Messages

9 days ago

 

mike_1982 We are happy to help you. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

(edited)

0

0

forum icon

New to the Community?

Start Here