How can I get to a live agent in the chat?

I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers.

I just need to know what to say to the AI bot to get me to a live agent. The website keeps treating me like a new customer.

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XfinityJustinC

Official Employee

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2K Messages

1 month ago

@user_il6gj7 I appreciate you creating the post after originally sending the unsolicited direct message. I definitely want to help investigate the billing concern further, and will follow up with you there to continue.

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user_il6gj7

3 Messages

So there's no way to bypass the AI to get to an actual person anymore? Everytime I have a problem I have to come and create a thread and wait to be invited to message?

That's inconvient. I just want to get to live support via live chat.

1 month ago

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XfinityBenny

Official Employee

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1.3K Messages

u/user_il6gj7 Correct, a post is needed on the forum to engage. The design of the forum is not for direct messages or Ai. It is to post questions in a public forum, and have the community or employees add solutions to the post. That helps the original poster, as well anybody else visiting the forum which has the same question. Add your concern or questions, avoid posting any personal information, and it will be answered as soon as possible. For a live chat session use the Xfinity Assistant here https://www.xfinity.com/xfinityassistant.

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1 month ago

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user_ypixna

Visitor

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2 Messages

2 hours ago

When traveling internationally I often receive a message saying my Outlook IMAP email Account Password is incorrect. I work around this by accessing my comcast email directly through the comcast website, but I would like to use Outlook. Is the hotel's VPN or my cellular (TMobile) VPN causing Outlook to block me. It resolves by itself when I return to the US and I am able to once again use OUtlook..

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XfinityMichaelC

Administrator

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4.8K Messages

2 hours ago

Closing thread due to age

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Customer Service

user_il6gj7

How can I get to a live agent in the chat?

XfinityJustinC

user_il6gj7

XfinityBenny

user_ypixna

XfinityMichaelC

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