Visitor
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5 Messages
How can I get a cable buried?
Over 1 year ago my service was disconnected due to a fiber cable cut at the intersection of Colorado Highway 105 and Lake Woodmoor Drive in Monument Colorado. Service was restored by a another cable that was laid on the ground from the cut for approximately 500 feet to the west to restore service. To this day it is still laying on the surface of the ground. Now mowing and other activities are happening over the cable and it's still not buried. It's unsafe, a tripping hazard and susceptible to damage or another cut. The City of Monument ([Edited: "Personal Information"] Engineering, and [Edited: "Personal Information"] Director of Planning) are concerned too. This is a poor example of Xfinity's local service and facilities. Now that there are other fiber companies offering better service and network, I'm seriously looking a canceling my service and moving to them.
XfinityJamesC
Official Employee
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2.2K Messages
26 days ago
Greetings, @user_e5a096! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting this cable buried. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_e5a096
Visitor
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5 Messages
19 days ago
Well, I posted this 6 days ago, and nothing yet than one person from Xfinity by the name of James. No action there. Cable is still laying on the ground waiting for the sharp edge of a mover blade.
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user_e5a096
Visitor
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5 Messages
12 days ago
I tried your suggestion to get an answer or start a conversation with Comcast. That simply did not work. My account number is
[Edited: "Personal Information"]
How about you show me how nice your customer service is and give me a call to a number that is on the account.
(edited)
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user_e5a096
Visitor
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5 Messages
8 days ago
6/23/25 another week, no calls or other attempts to contact me. The cable is still laying on the ground. Seems to be waiting for the mower to cut it up into tiny pieces. Comcast (Xfinity) is showing their lack of interest in their facilities and reliability.
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user_e5a096
Visitor
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5 Messages
9 hours ago
Okay, it's now June 30 and no reply. I took all the pictures as requested. Not even a thanks or any follow up that I can see.
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