Visitor
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1 Message
How are we the only house in the area with an outage?
I have tried calling but of course your awful robot won’t let me talk to anyone until service is restored. What an awful user experience. I just want to try to understand how our house can be the only house in our area who is experiencing an outage? This is the second time in a week that this exact same thing has happened.
XfinityJanelle
Official Employee
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1.2K Messages
5 days ago
Hi @milesf6063 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Service interruption. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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