Hey there, Dmcguire96, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! Also, I hope you are staying warm out there! I definitely apologize for the inconvenience of any service interruptions in your area and that you were not issued a credit for the full downtime. We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
XfinityJeniece
Official Employee
•
3.3K Messages
4 years ago
Hey there, Dmcguire96, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! Also, I hope you are staying warm out there! I definitely apologize for the inconvenience of any service interruptions in your area and that you were not issued a credit for the full downtime. We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
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